What's my shoe size?
Here is how to find you fit. Please copy paste this link into your browser. https://bit.ly/3cR0QLS You can also find this info in our original kickstarter project.
Last updated: June 18, 2021 08:49
How can I select the right color?
After you select both a shoe size & color you should see a picture of that model. Also here is a picture with all the models. Please copy paste the link in your browser. https://bit.ly/3cQlxaP Alternatively you can find this info in our original kickstarter project.
Last updated: June 18, 2021 08:49
Can I back the project and measure my foot later?
Yes, absolutely. You will be able to select the exact size in the survey we send at the end of the campaign, so as long as you are between a size 37 and size 47 EU, then you don’t have to worry about measuring for now.
Last updated: April 04, 2021 11:07
Where are the rewards sent from?
The rewards will be sent out from the European Union so backers within the EU and US do not have to worry about import fees.
Last updated: April 04, 2021 11:11
What are the differences between Flex 1.0 and Flex 2.0?
First of all Flex 2.0 is built using a very different technique in comparison to the first model. In order to prioritize comfort and give it more of the feel of a sneaker, we replaced the soling process that was done under tension, with a different technique that applies no tension and doesn’t, therefore, create the same degree of stiffness. This makes a significant difference in the way it feels.
In addition, we updated 70% of the strengthening materials and foam in order to maintain the look, but reduce unnecessary rigidity and weight.
One other important difference is the combination of stretch materials that are used that are around 30% more elastic. This means that they allow your foot to slip in easily and then hold it firmly in place. Personally, I’ve been testing Flex 2.0 prototypes for the last 6 months and have not felt the need to ever tie the laces. I have the laces on purely for aesthetics.
Last updated: April 04, 2021 11:11
How durable is the outsole?
We had our sole tested and certified at the Portuguese Footwear Technology center and it passed on all aspects tested, including durability.
We are yet to have to replace a pair because of the outsole being too worn out. This is because we use a combination of two materials: X-Light and TR, which together provide a balance between softness and durability.
Last updated: April 04, 2021 11:14
Can I change between the Casual and the Cheslea model after backing the project?
Yes, indeed it’s possible to change the model of your Flex 2.0 shoe until we send out the survey at the end of the campaign!
Therefore you don’t have to make this decision right now, so you can just relax.
Last updated: April 04, 2021 11:16
How should I choose the right size?
We are proud to say in our first campaign, 98% of backers chose the right size for their Flex shoe. That’s why we are confident that you will too!
The first step would be to measure the length of your foot, just like it is shown in the project description. If your foot length in cm is right at the boundary between sizes, we generally suggest that you choose the size up for a looser, more relaxed fit.
Last updated: April 04, 2021 11:20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.